James Ochat                                                                             

 

16628 Jasmine Springs Drive

Justin, Texas 76247                                        (732) 207-0286

James.Ochat@gmail.com __________________________________________________________

MANAGER – CARGO / ADMINISTRATION / TRANSPORTATION / LOGISTICS

Versatile, innovative and resourceful Professional with extensive experience in customer service, dispatch, logistics, transportation and distribution, directing high-performance teams to achieve goals and deliver exceptional customer service. Lead with a consistent management style for problem solving and disciplined decision making. Utilize a precise, analytical method and strong time management skills to complete tasks and manage multiple projects. Possess ability to see the big picture and focus on the important details. Highly motivated, self-directed performer who excels at building effective working relationships. Committed to adding value and exceeding expectations through hard work, determination and persistence with demonstrated expertise in:

Warehouse Operations & Inventory - Policy/Procedure & Compliance

Shipping/Receiving-Export & Import - Forklift - IATA Dangerous Goods Instructor

Tractor-Trailer Dock Operations - Carrier Management Cost Reduction

Safety Practices Training – Coaching - Team Building - Staff Management

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PROFESSIONAL EXPERIENCE

 

Ceva Logistics – Warehouse Hub Supervisor DFW Airport                                   Feb.2015-Jul. 2015

·   Supervises a bonded warehouse operation directing 15 employees with a 5S daily platform.

·   Responsible for accurate loading & location tracking of customer products.

·   Trains new staff on basic warehouse operations with safety being the top priority.  

·   Oversees that the workflow meets or exceeds company KPI goals while keeping a sanitary facility.  

American Airlines – Customer Service & Training Manager (DFW Cargo)      Jan. 2010-Jun. 2014

·   Certified documents for dangerous goods movement. Inspected movement of inbound and outbound shipments for air worthiness/damage prevention.

·   Interfaced with upper management on continuous improvement.

·   Interacted accordingly with TSA, FAA, DOT, U.S. Post Office & CBP policies/procedures and regulatory compliance.

·   Conducted internal OSHA, ULD, NOTOC, TSA & FAA audits.

·   Managed AA Cargo Training Department creating policy/procedures for implementation.

·   Helped with the development of the NOTOC web based platform that is in use today. 

·   Oversaw the domestic and International trucking operation, inventory and loss & damage.

Key Accomplishment

Spearheaded the movement of vegetables and fruits to Tokyo Japan from Lima Peru increasing South American tonnage traffic to Asia.

American Airlines – Customer Service Manager (DEN)                                      Mar. 2008-Dec. 2009

·   Directed all airport operations with a team of over 30 providing exceptional customer service.

·   Coached and counseled staff accordingly with company policies and procedures.

·   Created budgets while meeting planned budget expectations.

Key Accomplishment

Executed better operating procedures helping Denver win the Customer Cup March 2009.

American Eagle Airlines – Ramp Supervisor (DFW)                                     Sep. 2005-Feb. 2008

·   Responsibilities included the safe arrivals and departures of Eagle aircraft.

·   Planned and utilized manpower for daily operations for over 150 flights.

·   Investigated and created reports from injuries and aircraft damage.

Key Accomplishment

Received a letter of Excellence for opening new operations in Terminal D DFW.

American Airlines – Fleet Service Clerk/Crew Chief (EWR)                                Sep. 1988-Aug. 2005

 

·   Oversaw safe ramp operations from mapping gates to manning daily tasks.

·   Directed manpower to orchestrate on time arrivals and departures.

·   Direct responsibility for the weight and balance of all Eagle and AA aircraft.

Key Accomplishment

Orchestrated operations putting Newark EWR Airport number 1 in the system for ON TIME departures July 2005.

 

EDUCATION

 

              Sayreville High School                      General Curriculum Diploma 1988

 

              Penn Foster College   Business Management

             

              Chubb Institute                                 Computer Repair Tech Assoc. 2002

 

 

SPECIALIZED SKILLS/TRAINING

 

MS Word, MS Excel, MS PowerPoint, Warehouse Management systems,

Accredited Presenter/Speaker, On-boarding contractors, Cognos, IMS, TetraMap, OSHA Awareness for Leadership, 2014 Certified Train the Trainer IATA Dangerous Goods , Creator of policy and procedure, NOTOC, GSC 2014, Aircraft Security Search, Radiation Safety Officer, Cargo Screener Trainer, Sabre Create, LCRO, Strong Knowledge of working with Labor groups. Owned and operated my own business. Justin Flowers and Gifts 2006/2007.